Episode 6: Sorry seems to be the hardest word - communicating during a crisis with Rod Cartwright

In this episode of Don’t Shoot The Messenger, I talk with Rod Cartwright, corporate reputation and crisis communications expert about:

⭐️ The ‘impossible privilege’ of working on one of the most intense global crisis the airline industry has ever experienced.
⭐️ How history will judge the COVID communicators.
⭐️ The value of a proper apology.
⭐️ The definition of a Rodism. 

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